Customer Help

If talking to a real-life human is more your thing, you can reach us at circuitbmx (at) or call the shop at (401) 305-3636

How can we help?




If you have a question about shipping, a return, or a warranty feel free to email us:circuitbmx [at] gmail [dot] com or call the shop during business hours at (401) 305-3636. We'll respond within a few hours. We promise.


This web store represents a small selection of the items we have in stock at our shop in Pawtucket, RI. If you would like to order something that’s not listed on the web store please contact Vic: circuitbmx [at] gmail [dot] com or call the shop at 401-305-3636.

We order parts daily so we're often able to get in a special part that you may need. We'd be happy to accommodate your request if we're able to.


Circuit BMX will be happy to handle your warranties for defective products that CIRCUIT HAS SOLD TO YOU. We will not warranty parts sold to you by other businesses. Please ship back or bring in any defective products. All warranties will be referred back to the manufacturers. Warranties cover defects in materials and workmanship. Damage from abuse, neglect, or accidents are not covered. It is at the sole discretion of the manufacturer to repair or replace defective merchandise. Please make sure you fill out and send in any warranty card or form provided with products because failure to do so could void any warranty. Labor and shipping costs are not covered under any warranty.


You may return most new, unopened items sold to you by Circuit BMX within 30 days of delivery for a full refund. If you need to return and item, you can either drop it off at the Circuit Store in Pawtucket, RI or ship it back. The shipping will be at your expense. Please be aware Circuit BMX will not refund used goods. Non-returnable items include: frames in which their bottom bracket or headset have been installed, worn clothing, washed clothing, parts you've scratched, parts that you've installed on your bike, custom wheel builds, and tubes.


We ship using UPS or USPS. Normally, orders placed in New England would arrive in 1-2 business days. Circuit BMX does not take responsibility for packages that are incorrectly or insufficiently addressed, however we will do all we can to recover the package on your behalf. Shipping price will depend on the item's weight and location of delivery.

If you receive parts that were damaged in shipping, please contact us immediately at circuitbmx [at] gmail [dot] com and please save your package, and take a digital photo of the damaged packaging if you're able to.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.


If you're order is shipped within the state of Rhode Island or picked up in the shop, you'll be changed sales tax. It's not our fault. Blame The Man.


We sometimes ship out of the country. Please contact us if you'd like to order.